Position Overview
We are seeking a Head of Sales AI to coordinate and drive the successful development of our Sales AI product. In this role, you will serve as the key liaison between our AI teams (Engineering, Data Science) and the business stakeholders, ensuring that the product roadmap is clear, aligned with company goals, and effectively executed. Your primary focus will be translating sales and customer requirements into actionable project plans—overseeing every step of the Sales Ai feature lifecycle, including dialogues, desired functionalities, and user-facing interactions.
Key Responsibilities
- Project Planning & Execution
- Work closely with product leadership to define and scope project objectives, timelines, and deliverables.
- Create and maintain detailed project plans, including tasks, milestones, dependencies, and resources required for successful delivery.
- Requirements Gathering & Communication
- Collaborate with sales, product, and executive teams to gather requirements and clarify feature specifications for the AI product.
- Document and communicate detailed objectives, user stories, and acceptance criteria to the AI (Engineering and Data Science) teams.
- Cross-Functional Collaboration
- Act as the primary point of contact between business stakeholders and technical teams, facilitating open communication and quick resolution of project challenges.
- Coordinate with the AI research and development teams to ensure dialogue flows, feature sets, and user interactions align with customer and market needs.
- Monitoring & Reporting
- Track project progress, ensuring all stakeholders are informed of changes, roadblocks, or updates.
- Provide regular status reports to leadership, highlighting key achievements, risks, and mitigation plans.
- Risk Management
- Identify, analyze, and address project risks and issues proactively.
- Develop and implement contingency plans to keep projects on schedule and within scope.
- Quality Assurance & Testing
- Collaborate with QA and AI teams to define testing methodologies for new features, dialogue flows, and user interactions.
- Oversee testing cycles, gather feedback, and ensure the product meets functional, performance, and usability criteria.
- Continuous Improvement
- Gather feedback from internal teams and end-users to improve AI dialogues, product features, and overall user experience.
- Use project retrospectives and performance data to drive process improvements and enhance future project execution.
- Documentation & Training
- Develop and maintain project documentation, including technical specs, feature requirements, and process guidelines.
- Assist in creating training materials and user guides for internal teams and external customers.
Qualifications
- Education & Experience
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field (or equivalent experience).
- 3+ years of experience managing complex technical projects, ideally involving AI or software development.
- Project Management Skills
- Proven ability to create and manage project plans, timelines, and budgets.
- Familiarity with Agile, Scrum, or other iterative project management methodologies.
- Technical Understanding
- Basic understanding of AI/ML concepts, NLP (Natural Language Processing), and data-driven product development.
- Ability to translate business needs into technical requirements and vice versa.
- Communication & Leadership
- Excellent written and verbal communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
- Strong interpersonal skills to influence and lead cross-functional teams without formal authority.
- Detail-Oriented & Organized
- Exceptionally organized, with the ability to juggle multiple tasks and priorities effectively.
- Acute attention to detail and commitment to delivering high-quality work within deadlines.
- Problem-Solving & Adaptability
- Proven track record of proactively solving issues, managing risks, and adapting to changing project demands.
- Comfortable working in a fast-paced, evolving environment.